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Computing Support Services

The Information Technology Services Computer Support Services provides technical support to college faculty and staff. The Computer Support Services team can assist with:

MCC Password / Lookup & Reset

MCC Password / Lookup & Reset

If you are having trouble logging into your WebMail, Blackboard or BackPack / WebAdvisor account, you can use the form to reset your password. You will need to know all of the information in order to reset your password. New passwords must be at least 8 characters long.

You must have previously set up a secondary contact method using the Account Manager. (https://appsprod.mcc.edu/Secure/AcctMgr) After providing the information on this form you will be prompted to choose where to send the reset code to. After retrieving this reset code you will enter it into this form and the new desired password.

Account Manager

If you are having trouble with the form, or have not previously set up a contact method for the reset code to be sent to, you must come into the Information Technology Support Desk in the Curtice-Mott Complex Room 1208 for assistance.

Student/Datatel ID Lookup

Use the Student/Datatel ID Lookup (https://appsprod.mcc.edu/passwordreset/index.html#DatatelLookup) to lookup your Student/Datatel ID. After filling out the form with the correct information you will see your Student/Datatel ID in the form.

Student/Datatel ID Lookup

Account Lookup

Use the MCC Email Lookup (https://appsprod.mcc.edu/passwordreset/index.html#EmailLookup) to lookup your MCC Email Address. After filling out the form with the correct information you will see your MCC Email Address in the form.

Email Account Lookup

Change Password

Do you know your existing password? Use the Change Password Form (https://appsprod.mcc.edu/Secure/EmergNotif/Index/ChangePassword) to update your password.

Change Password

MCCAD login and "User of the Day" Information

  • Login to MCC 4 Me with your existing webmail login username and password.
  • Once login is successful select the link for "FORK - Faculty Online Resource Kit" from the list of applications.
  • To establish new employee accounts, see Requesting New Accounts for Employees below.

Blackboard Support

Class Shares

  • To create class shares ( X Drive) - login to MCC 4 Me with your existing webmail login username and password.
  • Once login is successful select the link for "FORK - Class Share Request" from the list of applications".

COGNOS Support

Computer and Networking Support

Datatel Support

Email Support

Events Calendar

Phone Support

Project Request

Requesting Accounts for New Employees

  • The User Access Request System is used to request new employee access to Windows login, webmail, Datatel, and Cognos accounts, telephone access, and can also be used to request any other new account that is handled by ITS.
  • To request accounts for new employees(faculty, staff, temp workers, or contractors):
    • From the "Faculty and Staff" webpage, access the secure faculty/staff login. Use your webmail username and password, and choose "User Access Request System". The system will require you to submit the request to your supervisor for approval.

Help with…

Smart Cart issues should be directed to ITS Media Services.

Help with"Common Problems and Solutions" and also "Difficulty Logging-in to or accessing MCC4Me."
 
September 2, 2016
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