The Management Information Systems Help Desk provides technical support to college faculty and staff. The Help Desk team can assist with:

• COGNOS Issues:
• Password issues and resets
• Screen access
• View COGNOS Job Aids
• Computer and Networking issues:
• Windows Login
• Secure Applications Login and application access
• All PC hardware, printer and software issues
• Drive mapping and access
• VPN client install and access
• File restores from backup
• Datatel Issues:
• Locked screens
• Password issues and resets
• Screen access
• Email issues:
• OCS (Oracle Collaberation Suite) - Web portal
• Outlook - Windows
• Email Tutorial and Tips
• Lotus Notes Issues
• Phone Issues:
• Telecom Instructions

Help with…

• Computer Labs and Smart Classroom issues should be directed to Educational Systems.
• Smart Cart issues should be directed to Educational Systems.
• Student computer, student wireless networking or all "esmail.mcc.edu" email accounts should be directed to Educational Systems.
• WebAdvisor Passwords –
• Off Campus , please call the MCC Call Center at (810) 762-0200.
• On Campus, use extension 2-0200.
• Online and after-hours help is also available through the MCC Answer search function.
  
• WebAdvisor Information - Help with "Common Problems and Solutions" and also "Difficulty Logging-in to or accessing WebAdvisor."