Course Description Mott Community College

Supporting End Users

3/3 Division: Technology
Meets Gen Ed Category:
Course Requirements: Prerequisite: Placement into RDNG-016 (ACSR-016); COMG-150 or COMG-153 or COMG-154 or COMG-164.
Description: An introduction to supporting end users as help desk and desktop support technicians. Topics include help desk concepts, technical writing, training of end users, technical support methods via the web and face-to-face situations, basic troubleshooting of computer, network and printer errors.
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Note: All Courses are not offered every semester.
MOTT COMMUNITY COLLEGE|1401 East Court St. ~ Flint, MI 48503|(810) 762-0200
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