MCC :: Student Employment Manual - Appendix B: Old Fashioned Hospitality Principles

	Index College Policies Student Employment Programs International Students Student's Responsibilities Employer's Request for Student Employees Interviewing Student Employees Employer's Responsibilities Evaluation Process Termination Process General College Guidelines & Information Appendix A: Employment Forms Appendix B: Tips For Job Success

The following are some important basics that can help us in bringing back old-fashioned hospitality.

1. Your primary duty is to make your customers happy

2. Treat customers like guest in your own home.

3. Anticipate customer's needs.

4. Don't underestimate the importance of your body language and voice.

Date Modified:
July 27, 2004

	MOTT COMMUNITY COLLEGE 1401 East Court St. Flint, MI 48503 (810) 762-0200 © MCC 2002-2008