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Non-Academic Student Concern Process

Mott Community College makes every effort to resolve student concerns internally. Students are expected to fully utilize any and all of the outlined administrative procedures to address concerns in as timely a manner as possible.

The staff at MCC are here to assist students in achieving their educational goals. However, there are times when students may have concerns regarding their experience at MCC. The first step in pursuing all concerns should be an informal discussion with department personnel (for example: if you are attempting to apply for financial aid and some part of the process is not meeting your expectations, you should first have an informal discussion with a member of the financial aid staff). For all general concerns, or those unrelated to a specific interaction with the a College department, contact the College Information Center at (810) 762-0200.

If the student concern cannot be resolved through informal discussions, there are formal procedures, outlined below, to be followed by the student bringing forth the concern and the college in responding.

If a student thinks that he/she has a concern and wishes to formally pursue resolution of that concern, the Formal Concern Process shall be initiated within 45 calendar days of the cause of concern. The following outlines the process:

  • Student contacts the department regarding concern in an attempt to resolve the matter or the student contacts the College Information Center at (810) 762-0200 (the student will be connected with the appropriate department or the issue will be resolved by the Information Center).
  • If the concern remains unresolved, the student should contact and meet with the appropriate departmental manager before completing the Formal Concern Form or contact the College Information Center at (810) 762-0200 to be connected with the appropriate manager.
  • The Manager will attempt to resolve the concern informally with the student.
  • If the concern remains unresolved after meeting with the Manager, and the student wishes to pursue the matter, the Formal Complaint form is to be completed within 10 business days and forwarded to the Vice President of Student Success and Enrollment Management (VP).

The formal procedure outlined above for student concerns, outlined above, is available online and in department offices.

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January 10, 2018
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