The Aspen Institute Aspen Prize for Community College Excellence Top 150 2017
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The Seven Step Method For Giving Quality Service

  1. Create a friendly, courteous climate.
  2. Get the necessary information by listening and asking questions.
  3. Check for complete understanding.
  4. Propose a plan of action.
  5. Get agreement on what is to be done, by whom, where, when, and how.
  6. Provide the service agreed upon.
  7. Follow-up to ensure results.
October 25, 2017
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