If you are trapped in an elevator:

Press the emergency phone button which will ring into the Department of Public Safety dispatch or press the emergency alarm, which will signal for help. Do not attempt to exit a stalled elevator unless told to do so by emergency rescue staff.

  • If you receive notice that an elevator has malfunctioned, notify the Department of Public Safety at (810) 762-0222, or activate the nearest emergency call box. Provide the following information:
    1. Your name and location.
    2. Location of the malfunctioning elevator.
    3. Present situation.
  • A person stranded in an elevator needs to be reassured that help is coming. Keep in contact with the stranded person until help arrives. Do not attempt to force open the elevator doors. If you find an inoperative elevator without occupants, notify the Department of Public Safety and/or Facilities Services. Facilities Services will contact the elevator contractor.